Privacy Policy

Last Updated: December 13, 2017 Cluster Amenities No. 1, LLC (“we,” “us” or “our”) takes the privacy and protection of your personal information very seriously. This Privacy Policy describes our practices with respect to the collection, use and sharing of information regarding users of this website (the “Site”). The services that we offer through this Site are intended solely for users who are acting as owners or representatives of businesses, and are not intended for use by individuals for personal, family or household purposes. , .


If any term in this Privacy Policy is inconsistent or conflicts with any term in the terms of use for the Site (the “Terms of Use”), this Privacy Policy will control. Capitalized terms used in this Privacy Policy but not defined in this Privacy Policy have the meanings given to them in the Terms of Use. For purposes of this Privacy Policy, “Personal Information” means information that allows someone to identify an identifiable individual, including, for example, name, address, telephone number, email address, as well as any other non-public information about an individual that is associated with or linked to any of such identifying information


When you submit a request for proposal on the Site, the information we collect includes, but is not limited to, the following: your name, title, company name, postal address, e-mail address, phone number, meeting or event start date and end date, name of the meeting or event, and the number of persons expected to attend the meeting or event. We will also collect any information you submit in the following dialog boxes: ‘Meeting or Event Space Requirements,’ ‘Food and Beverage Requirements’ and ‘Additional Requirements.’ You are not required to provide this information to us, but you will not be able to submit requests for proposals and services if you decide not to submit this information. We may associate the information you submit on the Site with comments and feedback you provide to the Conference Center or Conference Center Operator. We may use your information to provide you with the proposal you requested and with Conference Center services, and to improve such services. We may use your Personal Information to contact you with promotional information about us.

If you contact us (by e-mail, for example), we collect any information included in your communication and we may use it to respond to you.

To make our Site and services more useful, we automatically log information about you and your computer or device. For example, when visiting our Site, we log your computer operating system type, browser type, browser language, Internet Protocol address (a number that is automatically assigned to your computer when you use the Internet, and which may change), the website you
visited before visiting our Site, pages you viewed, how long you spent on a page, access times and other information about your use of, and actions on, our Site. If you access our Site using a mobile device, we also collect device IDs, as well as other information about your device, including without limitation, your wireless carrier, the make, model, operating system, capacity and settings of your device. We may use cookies to collect your IP Address and other information in order to simplify your use of our Site (so that, for example, our Site remembers you) and to better understand (and improve) how customers use our Site and services.

In addition, we use “pixel tags” (also referred to as clear Gifs, Web beacons, or Web bugs). Pixel tags are tiny graphic images with a unique identifier, similar in function to cookies, that are used to track online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, pixel tags are embedded invisibly in Web pages. Pixel tags also allow us to send e-mail messages in a format users can read, and they tell us whether e-mails have been opened to ensure that we are sending only messages that are of interest to our users.
We may use this information to reduce or eliminate messages sent to a user.

In addition to the tracking technologies we place on our Site, other companies may set their own cookies or similar tools when you visit our Site. This includes third party analytics services, including but not limited to Google Analytics (“Analytics Services”), that we engage to help analyze how users use the Site, as well as third parties that deliver content or offers. We may receive reports based on these parties’ use of these tools on an individual or aggregate basis. We use the information we get from Analytics Services only to improve our Site and services. The information generated by cookies or other technologies about your use of our Site and services (the “Analytics Information”) is transmitted to the Analytics Services. The Analytics Services use Analytics Information to compile reports on user activity. The Analytics Services may also transfer information to third parties where required to do so by law, or where such third parties process Analytics Information on their behalf. Each Analytics Services’ ability to use and share Analytics Information is restricted by such Analytics Services’ Terms of Use and Privacy Policy. By using our Site, you consent to the processing of data about you by Analytics Services in the manner and for the purposes set out above. We may also partner with ad companies to support our marketing efforts, including by serving you ads better tailored to your likely interests. If you don’t want to take advantage of these services, you may be able to opt-out by visiting or

We may create anonymous information records from Personal Information by excluding information which makes the information personally identifiable to you (“Anonymous Information”). We reserve the right to use and disclose Anonymous Information at our discretion.


We and our authorized service providers may use Personal Information and other non-personal information that we collect from you, or your computer or device, as follows:

To operate, maintain, analyze and improve our Site, products, and services.
To verify your identity and any information you provide in connection with a request for a proposal.

To respond to your requests for proposals or other requests or questions, and to provide customer service, including through emails, live or prerecorded calls or text (SMS) messages directed to any telephone number or email address you provide (including through the use of automatic telephone dialing technologies).

To communicate about promotions, upcoming events, and other news about products and services offered by us and our selected partners.

To link or combine such information with other Personal Information.

To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

To provide and deliver products and services at your request.

To send newsletters, surveys, offers, and other promotional materials related to our Site and services and for other marketing purposes for us.

For other purposes that we disclose at the time of collection or otherwise pursuant to your consent.


Except as otherwise stated in this Privacy Policy, we do not trade, rent, or share your Personal Information with third parties, unless you ask or authorize us to do so.

We may provide your Personal Information to third party service providers for the purpose of providing services to us, assisting us in providing services (including without limitation the Conference Center services) to you, and to help us communicate with you. Our service providers do not have any independent right to share your Personal Information (except pursuant to a legal requirement such as a subpoena or warrant).

To the extent that we have a parent company, any subsidiaries, joint ventures, or other companies under common control (collectively, “Affiliates”), we may share some or all of your Personal Information with these Affiliates, in which case we will require them to honor this Privacy Policy.

In the event we or any of our service providers goes through a business transition such as a merger, acquisition by another company, or sale of all or a portion of its assets, your Personal Information will likely be among the assets transferred. You acknowledge that such transfers may occur, and that any acquirer of us or the applicable service provider or its assets may continue to use your Personal Information as set forth in this Privacy Policy. You hereby consent to sharing your Personal Information under these circumstances.
We may (and you authorize us to) disclose Personal Information we have collected about you if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; (b) to enforce any agreement we may have entered into with you and to enforce this Privacy Policy; or (c) to protect and defend the rights or property of us, other users of our Site, or third parties. You further authorize us to permit our Conference Center Operator to disclose Personal Information we have collected about you if the Conference Center Operator believes in good faith that such disclosure is necessary to (i) comply with relevant laws or to respond to subpoenas or warrants served on the Conference Center Operator; (ii) to enforce any agreement the Conference Center Operator may have entered into with you; or (iii) to protect and defend the rights or property of the Conference Center, the Conference Center Operator, or third parties (including without limitation, other users of the Conference Center).


We do not currently respond to “do not track” signals or other mechanisms that might enable users to opt out of tracking on our Site.


Our Site may contain links to third party websites, including social networking sites like Facebook or Twitter. When you click on a link to any other website or location, you will leave our Site and go to another site and another entity may collect Personal Information or Anonymous Information from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. You acknowledge and agree that you are solely responsible for your use of those websites. We will not be responsible or liable for your use of any third party websites. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your Personal Information after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.


We will include unsubscribe instructions in each promotional communication we send you. If you opt out of receiving promotional communications, we may still send you service-related communications. You may send requests to update your Personal Information to the email address specified in the “Contact Us” section below. You may request that we delete your Personal Information, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request, only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from our active databases, but may remain in our archives.

If you decide at any time that you no longer wish to accept cookies from our Site for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop
accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser’s technical information. If you do not accept cookies, however, you may not be able to use all portions of the Site.


If you are a non U.S. user of the Site, by visiting the Site and providing us with data, you acknowledge and agree that your Personal Information may be processed for the purposes identified in this Privacy Policy. In addition, your Personal Information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of Personal Information may be less stringent than the laws in your country. By providing your data, you consent to such transfer.


We do not intentionally collect or maintain information from persons under the age of 13. If a child under 13 submits Personal Information through the Site and we learn that the Personal Information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Information from a child under 13, please contact us at Corporate Secretary at 385 East Colorado Blvd., Suite #299, Pasadena, CA 91101.


We have put in place reasonable procedures to safeguard and secure the information we collect online. However, no company, including us, can fully eliminate security risks associated with Personal Information under all circumstances.


This Privacy Policy is subject to revision from time to time in our discretion. We will post the revised version of our Privacy Policy on this page. Continued use of our Site or the services we provide through the Site following any changes shall indicate your acknowledgement of such changes and agreement to be bound by the revised Privacy Policy.


If you have any questions or suggestions regarding this Privacy Policy please contact us by sending us an e-mail to PRIVACY@APELLA.COM